405 Error?

tspence

What does it mean when a student gets the following error when trying to open the notebooks-

"405: Method Not Allowed"

dylarm

This sounds like it might be more back-end server type stuff ( @dashiell-young-saver and uhh, I forgot who else does the server stuff), but I can give a couple of ideas in the meantime:

Does closing the notebook and then re-opening it fix the problem?
Is the student running some version of Safari on some Mac/iPhone/iPad? There are some issues with Safari that are eliminated if Chrome is used instead.

dashiell-young-saver

I haven't seen this issue before. @adamblake or @jiyunson - do you know what may be happening here?

Thank you for bringing this to our attention and apologies for the inconvenience!

tspence

We've tried closing and reopening the notebook and that didn't help. She's using Chrome. It's just one student, so I'm not sure what is going on.

jiyunson

Hi, can you put in a screenshot and the link for the student's jupyter notebook. That would help us start looking into this.

One common thing to check out is that this student might be logged into multiple instances of Canvas or perhaps have multiple jupyter notebooks open through multiple user accounts. Try these steps:

Close all tabs with jupyter notebooks.
Log out of all instances of Canvas.
Then try logging back in.

adamblake

@tspence as @jiyunson said, a screenshot would be helpful. Another very helpful piece of information would be the exact URL the student is using when they get the error. This will help me look up the error and get an idea of what is causing it.

In most cases, a 405 error is caused when the student is logged out of the JupyterHub and then tries to access a notebook without going through Canvas. Usually if they go back to Canvas and click to open the notebook again, it should work out.

tspence

Ok, thanks for the tip. She ended up just creating a new account in Canvas so that she could start fresh. Not the most efficient solution, but it worked in the moment.